What is the role of a Professional Services Manager (PSM) at Beststart?

What is the role of a Professional Services Manager (PSM) at Beststart?


Ever wanted to be a PSM? Have you wondered what the role entails, and what skills you might need to develop to grow into this role? The role of a PSM at Beststart is varied and multi-faceted. On any given day a PSM juggles multiple priorities to support centres in the most effective way possible. From supporting provisionally certificated teachers through their teacher certification journey, to driving the development of best practice planning and assessment in our centres, PSM’s must use complex planning and organisation skills to prioritise their workload. Below is just some of the tasks that PSMs do:

Mentoring and coaching provisionally registered teachers

PSM’S meet with their allocated group of Provisionally Certified Teachers (PCT) regularly to support them through their certification journey. The PSM acts as a coach for the PCT and provides them with feedback on their teaching practice, all well as supporting them to maintain direction.

Planning and delivering professional development

The PSM plans targeted professional development for their region. They develop research-based content around the specific needs of teachers, using the teacher’s inquiries and development plans. The PSM then delivers the content in professional learning opportunities and visits the centres to support the implementation of the new learning.

Growing Leadership:

PSM’s work to grow the leadership skills of teachers and centre mangers, to assist in cultivating future leaders with in our organisation.

Regular centre support visits to discuss planning, internal evaluation and progress with teachers and centre managers

The PSM has a regular centre visit schedule to visit their allocated centres and support teaching teams with implementing best practice planning and assessment, internal evaluation and teaching strategies. The PSM talks to individual staff members about their intentional teaching, as well as works with the CM to drive pedagogical growth within the centre.

Staying current with best practice

The PSM is required to stay current with best practice in the ECE sector, and up to date with new trends and innovation for ECE pedagogy. Each PSM has an inquiry and is responsible to for driving their own inquiry forward to positively impact our organisation as a whole. PSMs also present at national and internal conferences related to early childhood education.


PSMs are responsible for ensuring centres maintain exceptional standards for compliance. PSMs do termly compliance audits to monitor and make recommendations to centres around all details of compliance, ensuring that centre meet all regulatory obligations.

Recruitment and staffing

PSM’s support centre managers with recruitment and staffing and are present to interview new teachers or assist CM managers with performance management issues.


PSMs are accountable to report on all aspects of their work across the month, and specially the progress and growth achieved in individual centres.

Supporting Bicultural practice:

The PSM supports Bi cultural practice within their region. PSMs support centres to incorporate Te Tiriti o Waitangi as the foundation to guide education within their centre, and act as a driving force to revitalise Maori language and culture. PSM’s also support centres to provide a curriculum that acknowledges and reflects the unique place of Māori as tangata whenua. 


Working as a Professional Services Manager is a challenging, rewarding and fast-paced role. A PSM makes a wide-ranging impact on our organisation, and always keeps children at the heart of every decision they make. If you are looking to grow into a PSM role in the future, start with working towards developing excellent time management and organisation skills with in your own centre, and work to develop your knowledge of/implement best practice early childhood pedagogy. Talk to your own PSM about what areas of growth might best suit you, and actively look for ways to continue to develop your skills and practice. Set clear professional goals and work hard to achieve them, and you will achieve success!


Leave a Reply

Your email address will not be published. Required fields are marked *